Currently we only ship within Canada and the USA. If you are not in North America, and really really want something special, you can e-mail me directly and we can work something out.
Customers are responsible for any customs charges, and we are not able to estimate how long it will take an order to clear customs.
Because we are a small company we have most items on hand, if we need to custom make something for you it will only take a few days. We send parcels by expedited post when we can and it will take approximately 5-10 business days (some exceptions of course). If you require faster service, please contact us to make alternate arrangements.
Due to the nature of our products, we do not accept returns and do not offer refunds on our products. All sales are final. If you have concerns about your product, we will gladly pay for return postage on the item so we may investigate what went wrong and provide a credit for your trouble.